Salon Terms and Conditions

At Arcorace, we place great emphasis on ensuring your experience with us, both within our salon and beyond, is nothing short of exceptional. From the moment you reach out to us to make an inquiry or booking, to the time you spend in our chair, and even well after you’ve left the salon with your fresh look, we are dedicated to your satisfaction.

To guarantee a seamless and enjoyable experience, we have established salon policies designed to maintain the highest standards of operation within our salon. Please make time to read our Terms and Conditions as well as out In-Salon Policy’s prior to your appointment to ensure you understand and respect our salon terms and conditions.

When making an inquiry with us

We require the following important details from you when making an inquiry or booking with us…

PREFERRED TIME (morning or afternoon)

Please make sure you double check your details when sending phone numbers and email addresses, you will be surprised of how many missed letters and numbers get sent through. We ask you kindly not to inquiry with “I need my hair done”. A brief description of what you are requiring as we offer a wide range of hair services, this saves back and forth emails and messages gathering information  eg. root touch up, grey coverage, highlights, cut and blow or styling.

Please be prepared with any inspiration pictures, screenshots and videos on your phone in a separate photo album to save time in finding your hair inspiration pics.
We appreciate full transparency and honesty when it comes to the history of your hair within the last 3-4 years (especially longer hair. This gives us an idea on what your processes your hair has been through to ensure we provide the correct services.


We offer a $50 charge per 30-45 minute appointment for Colour and Extension Consultations for any NEW CLIENTS visiting for the first time or EXISITNG CLEINTS  whom are thinking of a change.  $50 can be used towards your next appointment or readable on products available in the salon.
These appointments can be booked 24/7 online with our booking system.

Unfortunately we cannot give you an exact quote over the phone, email, and especially DMS on social media platforms. Without seeing your hair in person and going through a thorough consultation form, there are various factors that will alter your service quote. For this reason please DO NOT expect the price to be the same.
We always QUOTE at the appointment and re-quote on the day prior to the service, if you have discussed any changes since booking.

We have a tiered price structure in the studio based on the level of experience, training and qualifications each artist you are booked in with has.


If you are requesting a particular artist please ensure you state when booking.

Please note our Director Nicole’s prices are 25% higher than our other stylists in the studio. She has very limited bookings available before her maternity leave from 31st August 2024, and will be returning back to the salon floor early 2025.

Please see our click here for our Price List for Hair Services. 


Although our address is on Herbert Street, we are located behind the IGA on Scarborough Beach Road in Doubleview on Brodie Lane. We have free parking available in the car park in front of our shop, as well as street parking when the car park is full.
If you are struggling to find a spot in front of our shop, and on Herbert Street, the IGA has a lot of available bays just a short walk away.

Please be mindful early mornings and Saturdays when the cafe Folk and Merchant have peak busy times, so does the car park. Please allow an extra 10 minutes to avoid being late to your appointment.

Payments Accepted



At Arcorace we require deposits for all appointment sin and out of the salon. This is a compulsive requirement. Please click on the link to read more about our deposits policy which will explain how much to pay and how to pay prior to making a booking with us.

Our online booking system automatically takes the required deposit amount via paypal for services booked online. Any other appointment made with us is contacted 2 weeks prior by our beautiful receptionist and salon co-ordinator Georgia for collection of deposits to secure your spot, or to reschedule / cancel your appointment if you are unable to attend.

Please make the time to respond and follow the guidelines that a required before your appointment can be confirmed.

Salon Fees

Each client who has an appointment with us in the studio will endue a $3 GREEN FEE on top of their total bill at every visit. This fee is apart of our SUSTAINABLE SALON CAUSE to help make salon waste history and leave minimal footprint behind.

Any client who chooses to use one of the ezy pay options of Afterpay or Zippay will be charged a 10% fee on top of their total bill. We do not charge any extra fee for credit cards or Amex to be used as payment in the studio.

We have a strict Cancelation and No Show Policy in the salon.

Cancelation Policy

We understand that unforeseen circumstances can sometimes arise, making it necessary to cancel or reschedule your appointment. In the event of an extreme circumstances we will gladly transfer your deposit to your account for your next appointment. However, clients who frequently reschedule last minute will unfortunately forfeit their deposit.

We require more than 48 hour notice if you need to reschedule your appointment. Deposits are non-refundable for no-shows and cancellations or reschedules made within 24 hours of the appointment time.

We send a confirmation text prior to your booking for deposit payment to secure that spot. Failure to make payment will result in a possible cancelation of your appointment. Our booking system sends a automatic text reminder three to four days prior (72 hours) , and again two days prior to your appointment.
It is your responsibility to respond ‘YES’ to confirm or call us immediately to avoid loosing your deposit.

Failure to pay deposits and reschedule last minute or the day of, those clients will have to pay 100% of their next appointment or endure the deposit as a fee on top of their bill.

This cancellation policy is in place to support our small business by ensuring steady income for our employees, covering their time in the event of a sudden gap in their schedule.

Strict No Tolerance

At our salon, we maintain a professional and respectful environment for both our clients and our team. It’s important to us that everyone’s time and efforts are valued. Ghosting and No Shows are not acceptable behaviours. If you fail to show up to your appointment without communication, you will forfeit any future appointments and your deposit will not be refunded.

In our industry, like many others, we reserve the right to refuse bookings from clients we feel may not be the right fit for us or whose needs we may not be able to fully satisfy with our services.

We understand that sometimes delays can happen, but if a client is more than 15-20 minutes late, they may not be able to receive their full service. If lateness becomes a regular occurrence, a late fee of $25 will be added to your bill.

Bullying and any form of harassment inside and outside of the salon is not tolerated. We kindly ask you to not contact staff on personal social forms or phone number without consent. This includes enquiring about appointments, services, products and quotes. Please use salon forms of contact. Text / Call 0439 934 377. Email [email protected]

We do not accept clients who show lack of respect, and not honour our our guidelines we have in the salon.

Safety in the Salon

To maintain order and the safety of our staff, clients and fellow West Australians we must all do our part in Keeping WA Safe from COVID 19 outbreaks.
If you are intending to visit the salon, whether its for an appointment, to pop in and make a booking or purchase product from us in time period where COVID 19 is present or post lock down please follow instructions here on our Salon Requirements Policy.

We kindly ask all clients to fill out a COVID 19 form prior to their booking for confirmation that they are safe to attend their appointment. Failure to do so, or not answer truthfully and correctly will result in exiting the premise immediately with law enforcement if necessary.


Unfortunately we cannot accommodate anyone who brings an extra guests to their appointment.
This applies to friends, family members or children. We are a small space and simply do not have the somewhere to seat your plus one.
Children, and pets are only permitted in the salon if under full supervision. It is very unsafe for your children, and pets to roam around the salon freely. Please be mindful of our staff and other clients in the salon.
We welcome little babies in prams, however please lets us now prior to your appointment so we can arrange a pram friendly space for you.

Refunds and Returns


If there is time where you are unhappy with your service and hair. We stronly encourage you to get in contact with us straight away! We offer free of charge adjustments within the 2 week period following your appointment. Anything beyond this 2 week period will unfortunately not be free, and will be charged accordingly.

We send a follow up text a week after your appointment for a check in and any feedback from your experience at the salon. Transparency and honesty is the key, please get in touch with us via text or email if you are not 100% happy with your hair to arrange the appointment for us to rectify and fix any adjustments. We value all feedback and our high quality of work and want to make sure every client that leaves the salon happy and in love with their hair.

The appointment will be booked with the same artist from the existing appointment unless the appointment time limitations occur.

We strongly urge NEW CLIENTS whom have previously had a bad experience or need a colour fix up from a previous salon to go back to the original salon to discuss options of a refund with them.
Like us, majority of salon in Perth have a two week adjustment policy and it is only fair to the original salon, to yourself and to us that you give them the opportunity to fix your hair before we continue booking a fix- up service for you.

We understand entirely the awkwardness but we do not hold any responsibility from a previous salon fix up, nor do we offer discounts. You will have to pay for a full service.

We always recommend what’s best for your hair including products and services in the salon to ensure the best results. We do not take any responsibility if you choose to not follow our the artists professional advice and guidelines, this includes any in salon services such as toners and homecare.
A change of mind with colour or extensions after your service WILL NOT be refunded, and will be charged for full service of any appointment to adjust.
Any fix ups on application is free of charge.
We have in salon consultation and waiver forms that must be completed prior to your service to ensure you understand our policy and agree to our terms.
On the rare occasion that you find your hair extensions are not a high quality as your previous set, this may be a manufacturing issue. We ensure that we will find a solution once we have been in contact with our supplier.
Buying the wrong product in store or online can be easily exchanged for the right on, only if it has not been opened and used. Exchanges are allowed if the product is evidently faulty or simply the wrong one purchased. We cannot refund products that have been opened or tampered with.